A union is calling on Greyhound to re-open its Kamloops dispatch after dozens of travellers were stranded at the Kamloops terminal on Sunday.

The Canadian Office and Professional Employees Union, local 378, said Tuesday that passengers were stuck for several hours without receiving an explanation of the problem or expected wait time for another bus.

"Greyhound closed the Kamloops dispatch last October and laid off 12 workers," COPE vice-president Heather Lee said in a press release.

"These are the people who were responsible as part of their job for going to talk to passengers and trying to resolve these kinds of issues. They may not have been able to fix the buses but they at least would have been able to help passengers know what to expect."

Lee said a similar incident occurred in December when dozens of passengers were stranded in Kamloops overnight just before Christmas Eve, and were likewise unable to receive an explanation or expected time wait.

"Each of these incidents happened on a Sunday and that’s not a coincidence. The fact is with the layoffs they’ve no one working on Sundays to do this job, not even managers. That’s created an unacceptable situation for passengers.

"Greyhound needs to reinstate these workers and re-open the dispatch so there are people there to do that one-on-one work and make sure passengers get the service they need. Otherwise this type of incident is going to continue."