A Westsyde senior citizen is fuming after finding out last week that he’s been paying for a security system that he cancelled more than four years ago.
In fact, 70-year-old Frank Carnovale hasn’t even lived in the North Kamloops house he formerly alarmed using ADT since 2011.
The retired janitorial contractor, who is living on a pension and has two children in college, now wants to warn others to be extra vigilant of automatic withdrawal payments.
“I wonder how many other (ADT) clients that cancelled have accounts that are still being drawn?” he said.
In March 2009, Carnovale wrote ADT Canada’s head office in Mississauga to cancel his service, which he’d had for eight years, after trouble with the equipment led him to turn to Vivint Home Security.
He even thought his cancellation was doubly covered because the Vivint representative said the company would also ensure ADT’s cancellation.
Nonetheless, last week Carnovale discovered that ADT has been drawing anywhere from $35 to $41 a month from his account.
Carnovale’s estimated loss amounts to around $2,000 and he’s demanding repayment with interest. He intends to bring the matter to court if necessary, he said.
He’s not the only one who has had trouble cancelling ADT service. Online business reviews and the Better Business Bureau lists numerous similar complaints about the company — but few as egregious as Carnovale’s case.
Besides repayment, Carnovale wants to know how the company can continue drawing payments for so long when the system wasn’t even hooked up.
“There’s been zero activity on that alarm system,” said Carnovale. “They should know that.”
ADT’s Vancouver office manager Barry Davis said ADT isn’t aware of lack of activity on a system. However, he said he was able to look at records and determine that Carnovale’s system has indeed been dormant since 2009.
Davis said the company intends to reimburse Carnovale as soon as he can show that he cancelled the service. But interest repayment may be tricky, he added.
Thankfully, Carnovale said, he “keeps everything” in a safe and was able to dig up a copy of the cancellation letter. He’s not convinced he’ll see the money, however.
“It’s been ‘yes’ one time and ‘no’ another. We’re just going back and forth.”
Meanwhile Carnovale has cancelled his bank account and has scrambled to set up alternative payment methods with the other companies he does business with.
“I don’t trust anybody with my account number anymore,” he said.