Mayor Peter Milobar was obviously discontent with Canada Post’s letter and photo of a service window as the new model.
Council received a letter from Canada Post officer for delivery operations communications Tom Creech advising of changes to the service centre model that will be coming to Kamloops.
An accompanying photograph showed a wall with a door, a service window and a panel of brochures.
“Canada Post is introducing a new service model which is essentially a hole in the wall,” said Milobar.
Coun. Arjun Singh asked if some of the postal outlets around town would close.
Milobar said his understanding is the Seymour Street main post office will still have mailboxes. But the service area will change.
"Instead of three service counters they'll have a piece of glass and hole in the wall and everyone will line up a little bit further,” he said.
Singh suggested council write a letter to Canada Post, with a copy to MP Cathy McLeod, expressing concern with the change.
Coun. Tina Lange supported the motion, but also noted that council complains about costs and taxes going up.
“People aren't using the post office the way they used to. Their sales have dropped through the floor. Should we also not commend them for finding ways to reduce costs? And if we want more service, we should give them other ideas to make it work and reduce costs,” she said.
Milobar said he didn’t disagree, to a point, but when he’s used the Seymour Street post office, he’s always had to wait a few minutes — and that’s with three service desks open.
“I think with Seymour Street, they'll shoot themselves in the foot if they make the lineups longer.”
Kamloops has already seen cost savings with the closure of the sorting centre here and yet Canada Post still has two mailboxes paired together instead of one. That’s double the boxes that get vandalized and need repairs, he said.
“I struggle that locations with people using them need to get reduced as well as the rest in blanket national strategy,” he said.
Coun. Nancy Bepple noted Canada Post is a Crown corporation, so it generates revenue and is paid for by the users, not taxpayers.
Council voted unanimously to send the letters.