The City has made progress on its goal of greater public engagement but recognizes there is room for improvement.
With that in mind, council took a closer look Tuesday at a management strategy designed to reach an objective set down in its 2012-2014 strategic plan.
Poor public consultation can result in project delays and increased costs, staff noted in reviewing the strategy.
Public engagement, when effective, builds greater transparency and accountability. That means a two-way communication with citizens and stakeholders, engagement that has to happen early in the process, said Tammy Robertson, client services manager.
The strategy would take the form of a toolkit provided to each City department to guide public processes from start to finish. The approach would be consistent with some measure of flexibility.
“Typically, the higher level of impact (of a project) requires a higher level of engagement,” said Colleen Lepik, transportation co-ordinator.
Staff will review council feedback and make revisions before the strategy is implemented.